Return Policy


Thank you for shopping Hart + Jay! It is our greatest hope that you love every purchase, but if for any reason you are unhappy with your purchase, please feel free to contact us at


In-store: We will gladly accept items purchased in store and returned within  14-days for store credit only, and receipt is required.

Online: We will gladly accept items purchased online and returned within 14 days. We will use the delivery date from the USPS tracking link provided at the time of shipment to calculate this date. 

All items must be returned in the condition they were received. We only offer store credit for returns. Returns must be received unworn, unwashed, smoke and scent-free and in new condition with original tags attached. Shoes must be unworn and in the original box.

 The following items are final sale:

  • Accessories (jewelry, hair accessories, sunnies, scarves, hats, bags, etc)
  • Home & Lifestyle Items (paper goods, candles, home accents, pillows, etc)
  • Swimwear, intimates, facemasks.
  • Items purchased with a discount code (25%+) or sale items

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 14 days, we are unable to accept returns on any purchases.

We reserve the right to refuse a return if these conditions are not met.  

Please email for a return authorization form to include in your package. Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We do not provide return labels.

EXCHANGES: Due to our quickly changing inventory, we do not offer exchanges. To ensure you get what you want, place a separate order once your return has been received and approved.

DAMAGED PRODUCT: We want you to have the best of the best. Before every order goes out, we inspect each piece for damages. Please keep in mind, we are human and may miss something. If this happens, you have 3 business days from the item being delivered to you  to contact us at

If you have any additional questions regarding our return policy, please email 

Thank you!
Hart + Jay